Member Programs Associate

United States Soccer Federation

Full Time
United States Soccer Federation
Chicago, IL

Job Details

U.S. Soccer Overview:

We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology, and global connections to drive the growth of our sport and serve our athletes and fans. We are seeking a motivated, passionate, and skillful Member Programs Associate who can think, create, and work on a team.

U.S. Soccer is a growing organization that looks for team players to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

Department Overview:

The Member Programs department is responsible for creating, implementing and managing programming with the Organization Members of U.S. Soccer. We serve as the point of contact and assist our members via communication and education, with a goal to exceed expectations during every interaction. We are also responsible for the accounting and registration of all soccer players in the United States: professional, amateur, and youth.

Primary Duties and Responsibilities: 

  • Conduct research and report data on FIFA TMS usage by U.S. Soccer affiliates
  • Monitor and update FIFA TMS users for domestic clubs
  • Assist with department processes, such as player registration and international clearances
  • Monitor, organize and assign tasks in the department email inbox
  • Perform various administrative duties for the department, such as data entry and filing
  • Assist with other Federation tasks as needed


  • Strong knowledge of the sport and the overall soccer landscape in the United States
  • Excellent written and verbal communication skills are required; a working knowledge of the FIFA languages (French, Spanish, German) a plus
  • Customer service focus to solve complex and urgent situations
  • Exceptional attention to detail, ability to multi-task and strong organizational skills
  • Has an analytical mindset when it comes to problem solving and case processing
  • Experience in developing/supporting technology platforms or database management is a plus
  • Bachelor’s degree required

Desired Characteristics: 

An ideal candidate will possess the following attributes:

  • Desire to be part of a team
  • Display a tireless work ethic
  • Possess a growth mindset, is open minded, and seeks challenges
  • Pursue lifelong development and learning
  • Communicate in a direct, open and honest manner
  • Accountable for actions/decisions and does not make excuses
  • Requests feedback and is open to criticism
  • Practice self-assessment and self-reflection
  • Believe and commit to the company’s culture and organizational goals
  • Passion for soccer

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